Privacy Policy

Introduction

Bishnu Bhaban ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our booking services, or stay at our property. By accessing our website or using our services, you agree to the practices described in this policy.

Our Property

Bishnu Bhaban is a single budget hotel property located at the West Gate of the Shri Jagannath Temple, Grand Road, Puri, Odisha 752001. It offers three categories of room: a Standard Room, a Deluxe Room, and a Multi-Bed Room, each with an attached western-style bathroom.

House Rules & Guest Compliance

Guests staying at Bishnu Bhaban must adhere to hotel policies, including our strict No Smoking policy (smoking is strictly prohibited inside all rooms and indoor hotel areas) and No Pets policy (pets are not allowed anywhere on the hotel premises). Cancellation and booking adjustments are processed in accordance with our stated booking terms.

Information We Collect

We collect various types of information to provide and improve our services. This includes personal information you voluntarily provide when making a reservation, such as your full name, email address, phone number, and billing details. We also collect identification information when required for check-in, including government-issued ID details, as mandated by Indian law. Every guest must present a valid photo ID at check-in, and Aadhaar, other government photo ID, and passport are all accepted. When you browse our website, we automatically gather certain technical data including your IP address, browser type and version, operating system, referring URLs, pages visited, time spent on pages, and other diagnostic information.

How We Use Your Information

We use the information we collect for several important purposes. Primarily, we use your personal data to process and confirm your reservations, manage your stay, and provide the services you request during your visit. This includes room allocation, late check-in requests, and group arrangements. We use your contact information to send reservation confirmations, pre-arrival communications, and post-stay feedback requests. We will only send you promotional or marketing messages if you have opted in to receive them, and every such message includes a way to unsubscribe.

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience. Cookies are small text files stored on your device that help us recognise returning visitors, remember your preferences, and analyse website traffic. You can control cookie preferences through your browser settings. For more detail, please see our Cookie Policy.

CCTV Surveillance

For the safety of our guests and their belongings, CCTV cameras are in operation at this property, covering entry and exit points, corridors, and common areas. CCTV footage is recorded for security purposes. Guest rooms and private areas are not under surveillance.

Third-Party Sharing

We may share your information with trusted third-party service providers who assist us in operating our property and website. These include payment processing partners, booking platform aggregators such as MakeMyTrip, Agoda, Goibibo, and Justdial, our booking engine provider, cloud hosting providers, and analytics services. All third-party providers are contractually obligated to protect your information. We do not sell your personal information to third parties.

Data Security

We implement security measures to protect your personal information from unauthorised access, alteration, disclosure, or destruction. These measures include encryption of data in transit using SSL/TLS technology, secure server environments, physical access controls at the property, CCTV coverage, and strict staff access controls. ID documents presented at check-in are handled in line with applicable Indian regulations.

Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy. Reservation data is typically retained for eight years to comply with Indian tax and accounting requirements. Marketing preferences are retained until you unsubscribe or request deletion.

Your Rights

Under applicable data protection laws, including the Digital Personal Data Protection Act, 2023, you have several rights regarding your personal information, including the right to access, correct, delete, restrict processing, and data portability. You may withdraw consent at any time where processing is based on consent. To exercise any of these rights, contact us using the details below and we will respond within the timeframes required by law.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. Families travelling with children should note that ID requirements apply to all adult guests. If a parent or guardian becomes aware that their child has provided us with personal data, please contact us immediately.

Changes to This Policy

We may update this Privacy Policy from time to time. The updated policy will be posted on this page with a revised "Last Updated" date. Continued use of our services after any changes constitutes acceptance of the updated policy.

Contact Us

If you have any questions regarding this Privacy Policy, please contact us at:

Bishnu Bhaban
West Gate of Shri Jagannath Temple, Grand Road, Puri, Odisha 752001, India
Email: Bishnubhabanpuri@gmail.com
Phone: +91 9078922710