Frequently Asked Questions

You can book directly through this website by selecting your check-in and check-out dates, choosing a room type, and completing payment. You can also call our reservations line on +91 9078922710 or send a WhatsApp message to +91 9437093094. Rooms are also listed on MakeMyTrip, Agoda, Goibibo, and Justdial if you prefer to book through a platform.

Yes. Free cancellation is available up to 7 days before your check-in date. Cancellations made within 2 days of check-in may incur a charge of one night's stay. To modify a booking, contact us at Bishnubhabanpuri@gmail.com or call +91 9078922710 and we will do what we can to accommodate the change.

Yes. Group bookings are welcome, and for groups of six or more we would recommend the Multi-Bed Room or a combination of rooms. Please contact us a few days in advance so we can allocate rooms together and confirm the total rate.

Yes. Once the booking is confirmed and payment is processed, you will receive a confirmation containing your reservation details, room type, dates, and any requests you noted. If you do not receive it within thirty minutes, please check your spam folder or contact us on +91 9078922710.

Aadhaar, any government-issued photo ID, and a passport are all accepted as ID proof. All adult guests should carry a valid photo ID. Government-issued ID is required for every guest staying at the property.

We have three room categories. The Standard Room suits couples, solo travellers, and friends, with air conditioning, an attached western-style bathroom, hot water, and free WiFi. The Deluxe Room offers more space and is better suited to stays of three nights or more. The Multi-Bed Room sleeps up to six guests and is the most economical option for families and groups.

Check-in is from 2:00 PM and check-out is by 11:00 AM. Early check-in and late check-out can be requested subject to availability; during festival season we recommend arranging this in advance rather than on the day.

Yes, extra beds can be added to the Multi-Bed Room and, subject to availability, to Deluxe Rooms for an additional charge. Please request it at the time of booking so it is prepared before you arrive.

The Standard Room is configured for up to three guests, the Deluxe Room for up to four, and the Multi-Bed Room for up to six. Additional guests beyond these limits can be accommodated at an extra charge, subject to the room's capacity.

Yes, hot water is available 24 hours a day. This matters more than usual in Puri, where a lot of guests return from the temple at four or five in the morning and want a shower before resting.

Yes, group bookings and bookings with only male guests are accepted. Please mention this at the time of reservation so we can allocate suitable rooms.

We are at the West Gate of the Shri Jagannath Temple, so the walk is roughly 50 to 280 metres depending on the entry point. This is the main reason most guests choose us over properties further along Grand Road.

Puri Beach is about 1.5 kilometres away, which is a short auto ride or around a twenty minute walk. Chandrabhaga Beach, the quieter end, is about 3 kilometres out.

Parking facilities are available at the property. Space is limited, so during festival season we recommend contacting us before arrival if you plan to drive. Grand Road itself becomes congested and difficult to navigate at peak times.

The nearest railway station is Puri, which is about 2 kilometres from the hotel. Bhubaneswar Airport is roughly 60 kilometres away, about a one and a half hour drive. From Kolkata, Bhubaneswar, or Bhilai, most guests arrive by train to Puri and then take a short auto to the hotel.

Yes. Auto-rickshaws and taxis are readily available on Grand Road, and our front desk can arrange one for day trips. Konark Sun Temple and Dhauli Shanti Stupa are the two most common day trips, both on the road south of Puri. Chilika Lake and Swaraj Dweep are also easy to arrange.

Yes, complimentary WiFi is available in all rooms and common areas. The network is suitable for browsing, messaging, and video calls. If you have trouble connecting, the front desk can reset access for your room.

We do not run a restaurant or kitchen on site, so there is no in-house dining. Puri has a large number of vegetarian restaurants within a short walk along Grand Road and the lanes behind it, and the front desk is happy to point you to whichever ones are open at the time and within your budget.

The front desk is staffed 24 hours a day, 24×7 — there is always someone there, whatever the time. If you are arriving very late or leaving before dawn, calling us on +91 9078922710 in advance is still useful so we can have someone waiting and get you straight into your room.

Yes, luggage storage is available. Guests frequently check out and leave bags with us while they spend the day at Puri Beach or on a trip to Konark, and collect them in the evening.

Yes, power backup is available for essential lighting and outlets. The coastal supply in Puri is generally stable, but festival season brings much higher load, and we prefer guests not to be affected by it.

We accept cash in INR, all major credit and debit cards, UPI payments including Google Pay and PhonePe, and net banking. Online payments made through this website are processed through an encrypted gateway.

Cancellation charges will apply as per the cancellation policy applicable to the booking. Where permitted by the hotel, the eligible cancelled booking amount may be adjusted against a future stay within one year from the date of cancellation. The adjustment is subject to room availability and applicable tariff differences. Bookings made through third-party platforms may be subject to the cancellation and refund policies of the respective platform.

Where permitted by the hotel, the eligible cancelled booking amount may be adjusted against a future stay within one year from the date of cancellation. The adjustment is subject to room availability and applicable tariff differences.

Pets are not allowed anywhere on the hotel premises.

Smoking is strictly prohibited inside all rooms and indoor hotel areas.

Eligible refunds are initiated within 5 to 7 business days to the original payment method. Card refunds can take a further 2 to 3 business days to appear depending on your bank, and UPI refunds typically reflect within 3 to 5 business days.

Yes, we issue GST-compliant invoices for all stays. Corporate guests can provide their GSTIN at booking or check-in. If you need a correction or re-issued invoice, please contact us within 30 days of your stay.

A refundable security deposit is collected at check-in and returned in full at check-out, provided there are no outstanding charges. The exact amount depends on the room category and length of stay, and it is confirmed at booking.

Yes, CCTV covers all entry and exit points, corridors, and common areas, and the feeds are monitored around the clock. Rooms and private areas are not under surveillance.

In addition to CCTV, there is staff on the premises at all hours, secure locks on all room doors, and visitor verification at the entrance. Most of our guests leave luggage with us while out for the day, so we treat unattended belongings seriously.

The property has smoke detectors, fire extinguishers on each floor, marked emergency exits, and an audible fire alarm. Staff are trained in evacuation procedures, and we run drills periodically.

A first-aid kit is available at the front desk at all hours, and the nearest hospital with emergency facilities is a short drive away in Puri town. For emergencies, call +91 9078922710 and we will arrange transport immediately.

Every room is serviced on a fixed daily schedule regardless of the previous guest, using hospital-grade disinfectants in bathrooms and high-touch areas. Rooms are inspected before a guest arrives rather than after one leaves. Hand sanitiser is available at the front desk and in common areas.